MKTG 3100
Analysis of Consumer Behavior

 

Consumer Attitudes

Overview:

This chapter discusses how our attitudes -- our evaluations of all these products, messages, and so on -- are formed and (sometimes) changed by marketers, and how we as individual consumers engage in our ongoing dialogue with these businesspeople by virtue of our responses to these messages.

This chapter also discusses how our attitudes - our evaluations of all these products, messages, and so on - are formed and (sometimes) changed by marketers, and how we as individual consumers engage in our ongoing dialogue with these businesspeople by virtue of our responses to these messages.
 

Learning Objectives:

When you finish this chapter you should understand the following:

  • It’s important for consumer researchers to understand the nature and power of attitudes.
     

  • Attitudes are more complex than they first appear.
     

  • We form attitudes in several ways.
     

  • Consumers are motivated to maintain consistency among all the components of their attitudes, so they may alter one or more parts to realize this goal.
     

  • We can measure attitudes using sophisticated models that identify specific components and combine them to predict what a consumer’s overall attitude will be.


Self Assessment of Learning

The results of the self-assessment quizzes do not count directly in your course grade.  You do not need to send them to me.


Exploring the Web

Websites relating to the topics covered in this chapter:

www.WhenU.com

www.shoppingblog.com

www.subservientchicken.com

www.skyhighairlines.com

www.slothmore.com

www.comeclean.com

www.alloy.com

www.bolt.com

www.gurl.com

www.japander.com

www.nonda.com

CONGRATULATIONS ON COMPLETING THIS LESSON SUCCESSFULLY!