MKTG 3500
Retail Management


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SYLLABUS

Course Description

"Consideration of issues concerning the establishment and management of retail institutions."Retail Management: A Strategic Approach, 11/e

Required Textbook

Your textbook for this course is Retail Management: A Strategic Approach  by Berman and Evans, 11th edition.  It is available from the WSU Bookstore and from a variety of online booksellers, including Amazon where it sells for $129.  Textbooks purchased from the WSU Bookstore are exempt from Utah sales tax. 

About Retailing

Like many of you, I first got my start in the business world by working in the field of retailing.  I worked in a variety of positions in retailing over the years: unloading trucks, checking inventory in and out of the stock room, pricing and shelving products (in an era before UPC codes), providing floor assistance to customers, working the cash registers, coordinating with suppliers, developing our weekly advertising circular with the store manager, and the list goes on.  I had the opportunity to work with a wide variety of vendors and their local reps, who set up point-of-purchase displays, provided in-store demos, and worked with us on cooperative advertising and promotion allowance programming. 

Retailing is not always the most glamorous of professions.  Careers in the field often require long hours, rotating shifts, and working evenings, nights, weekends, and holidays.  Professionals in the field often don't get the respect they deserve (Oh, you have an MBA and you work for Wal-Mart? Wow!  So does your worthless cousin, the high school drop-out. And for this you went to college?)  You know how it goes.

But the field has its rewards.  The average store manager at a Wal-Mart, for example, earns over $168,000 per year.  Store managers at larger Wal-Mart stores earn upwards of  $600,000 per year.  Recently retired Wal-Mart vice president Tom Grimm, a Weber County native and a graduate of Weber State, earned over $4,800,000 per year in salary, stock, and bonuses in 2001. (IPS)  Yes, that's $4.8 MILLION dollars!  Who says retailing doesn't pay? 

As you will see as we progress through this course, professionals in the field of retailing can focus on a wide variety of specialized activities: human resource management, training and development, purchasing, fashion merchandising,  supply chain management, advertising, promotion management, pricing analysis, strategic planning, etc. Whether you want to lead, motivate, and supervise people face-to-face, or prefer to work in an office setting, or even travel the world in search of new products and suppliers, retailing has something to offer everyone.

Finally, you and I have been retail consumers in one way or another throughout our lives. As we move through this course together, we will have a chance to consider the ways in which various retailing concepts, principles, and theories translate into our own personal experience as consumers. I hope you will enjoy doing some field research, reflecting upon your personal experience and talking with your classmates about their perspectives. We will have a number of research and reflection exercises to aid you in this pursuit.

Course Requirements

This class is designed to be completed during the regular university semester.  I understand that many of you are working full time and I am fairly flexible on the exam dates.  You will take the three course exams through the ChiTester computerized testing system which provides some flexibility on when and where you take the exams.  Please plan accordingly so as not to fall behind.

The course requirements include the following:

1. Twenty Chapter Lessons with Interactive Problem Sets

These lessons include concept quizzes associated with the chapters in the textbook.  Each of these concept quizzes will be scored by the computer while you wait.  If you wish, you may e-mail the results of your quizzes to me at bdavis@weber.edu   The scores will not count directly in your course grade, but they will help you in preparing for the course exams.  The exam questions will be very similar to those found in the concept quizzes.

2. Twenty Field Journal Assignments

These field journal assignments relate to field research and personal reflections.  These exercises have been designed to connect the concepts, theories, and principles we are studying to "real-world" consumption experience.

Your field journal grade will be computed at the end of the semester and will be based on the length and quality of your postings on the 20 required topics.  This component of the course will be worth 25% of your final grade.

3. Three Examinations

Three examinations are required.  Each will be worth 25% of the final grade.  The first exam will cover material from Chapters 1, 2, 3, 4, 5 and 6.  The second exam will cover Chapters 7, 8, 9, 10, 11, 12, and 13.   The third  exam will cover material from Chapters 14, 15, 16, 17, 18, 19, and 20.

Each exam will consist of 50 questions.  The computer-graded concept quizzes in each lesson will be a valuable tool in helping you to master the concepts in this course and prepare for the exams. 

As a student, I always wanted to know how well I did on an exam as soon as possible.  By using the ChiTester system, you will be able to learn your score immediately after submitting your exam and can review the questions that you missed at that time.  PLEASE NOTE: You are not permitted to work with others to convey or receive specific information about the questions on the exam. to work with others to convey or receive specific information about the questions on the exam.  The penalty for academic dishonesty in this class will be a failing grade.  Additional penalties may be imposed in accordance with university policy.

Summary of Grading Criteria:

Unit Exam #1      25%
Unit Exam #2      25%
Unit Exam #3      25%
Field
Journal     25%

Grading Policy

Grading will be based on the standard university grading scale: 
A  = 93.0 - 100%           C   = 73.0 - 76.9%   
A- = 90.0 - 92.9%          C-  = 70.0 - 72.9%   
B+ = 87.0 - 89.9%         D+ = 67.0 - 69.9% 
B   = 83.0 - 86.9%         D   = 63.0 - 66.9% 
B-  = 80.0 - 82.9%         D-  = 60.0 - 62.9%
C+ = 77.0 - 79.9%         E   =  below 60.0%    

Any student requiring accommodations or services due to a disability should contact Services for Students with Disabilities (SSD) in room 181 of the Student Service Center. SSD can arrange to provide course materials (including this syllabus) in alternative formats if necessary.
Navigating WSU Online

Please visit the WSU Online Student Orientation website to learn more about navigating your way through this course.

You can access the various parts of the course through the WSU Online Home Page or by clicking on the navigation links on the left side of this page.
 

Swine Flu

Special Note on H1N1 Flu:
The Centers for Disease Control (CDC) and the Utah Public Health Department are anticipating a resurgence of the H1N1 flu this year. This could result in significant disruption to normal on-campus (and online) classes.
 
I would like to reinforce the following guidelines for this class:
 
If you are ill, stay home. If you become ill (fever, chills, cough) while at school, go home. Exposing others to the virus can potentially result in serious complications and even death in high-risk individuals. See the WSU website at http://weber.edu/flu for specific recommendations.
 

Students With Disabilities

 

Any student requiring accommodations or services due to a disability must contact Services for Students with Disabilities (SSD) in room 181 of the Student Service Center. SSD can arrange to provide course materials in alternative formats if necessary.  

 

If you have a disability that will require special arrangements of any kind, please send me an e-mail at bdavis@weber.edu and contact the Services for Students with Disabilities office directly. 
 

Taking the Examinations

All examinations for this course will be administered using the ChiTester software in one of the WSU Testing Centers.

If you live outside of a 50 mile radius of Weber State University, you may take your test through a remote site proctor. For instructions on how to take a test through a remote site proctor, follow this link to Online Testing.

 

John B. Goddard School of Business & Economics Honor Code             

The John B. Goddard School of Business & Economics (Goddard School) recognizes students as adults pursuing their education.  The Goddard School Honor Code seeks to contribute to the development of appropriate individual and group behavior, and encourages responsible citizenship within the University community.   The administration of honor code policies will be conducted in a manner that will foster the ethical development and personal integrity of students and promote an environment that is in accord with the overall educational mission of the Goddard School and Weber State University.  

Students are expected to maintain academic ethics and honesty. Prohibited activities include but are not limited to the following:

a. Cheating, which includes:

i)              Copying from another student's test;  

ii)             Using materials during a test not authorized by the person giving the test;  

iii)            Collaborating with any other person during a test without authorization;  

iv)           Knowingly obtaining, using, buying, selling, transporting, or soliciting in whole or in part the contents of any test without authorization of the appropriate University official 

v)            Bribing any other person to obtain any test;  

vi)           Soliciting or receiving unauthorized information about any test;  

vii)          Substituting for another student or permitting any other person to substitute for oneself to take a test.  

b. Plagiarism, which is the unacknowledged (uncited) use of any other person’s or group’s ideas or work. This includes purchased or borrowed papers;  

c. Collusion, which is the unauthorized collaboration with another person in preparing work offered for credit;  

d. Falsification, which is the intentional and unauthorized altering or inventing of any information or citation in an academic exercise, activity, or record-keeping process;  

e. Giving, selling, or receiving unauthorized course or test information;  

f. Using any unauthorized resource or aid in the preparation or completion of any course work, exercise, or activity.

 

Academic Integrity Policy  

 

As a student, I always wanted to know how well I did on an exam as soon as possible.  By using the ChiTester system, you will be able to learn your score immediately after submitting your exam and can review the questions that you missed at that time.  You are not permitted to convey or receive specific information about the content of the exam.   See Section IV, Part D of the WSU Student Code on the class web site.  All written work submitted should be that of the student whose name appears on the paper.  Proper citations and quotation marks should be used to indicate the work and words of others.  The penalty for academic dishonesty in this class will be a failing grade.  Additional penalties may be imposed in accordance with university policy. 
 

Contacting Me

The best way to reach me is through e-mail.  My e-mail address is bdavis@weber.edu.  You may also call me anytime on my cell phone at 801-710-9173.   I am available to meet with you at either the WSU Ogden or WSU Davis Campus.

Please contact me if you have any questions about this course or need advice regarding choosing a major, planning a career, or being a successful student. 

I look forward to working with you this semester!